SPAR Malta is seeking a dynamic and enthusiastic Marketing and Customer Relations Assistant to join our growing team. This role is crucial in supporting our marketing efforts and ensuring excellent customer experiences. The ideal candidate is a proactive individual with a passion for social media, strong communication skills, and a customer-centric approach.
Responsibilities:
• Provide administrative support to the marketing and customer relations team, including scheduling, correspondence, and record-keeping.
• Respond promptly and professionally to customer inquiries via phone, email, and social media platforms (e.g., Facebook, Instagram).
• Actively participate in brainstorming sessions and contribute creative ideas for social media content.
• Assist in the creation and execution of engaging social media content, including reels, stories, posts, and other visual and written materials.
• Monitor social media channels for customer feedback, comments, and mentions, and escalate issues as needed.
• Maintain a positive and helpful attitude when interacting with customers and colleagues.
• Stay up-to-date with the latest social media trends and best practices.
• Assist with other marketing-related tasks as assigned.
Preferred Skills:
• Experience with graphic design tools (e.g., Canva, Adobe Photoshop).
• Knowledge of social media analytics.
• Experience in a customer service or marketing role.
How to apply?
Please submit your resume and cover letter to hr@spar.com.mt. In your cover letter, please highlight your experience with social media content creation and your commitment to providing excellent customer service.
